/ Application Support Engineer
Enterprise Application Support
Ticket-driven production support and maintenance for an enterprise application
Incidents
7 open · 3 awaiting reply · 12 assigned to me
/ THE STORY
The engagement
Production enterprise application supporting a regulated organization. Ticket-driven work — incidents, change requests, and small enhancements routed through ServiceNow with weekly delivery calls.
What I do
Triage incoming tickets, reproduce issues against the live system, ship targeted fixes through the change-management pipeline, and close out tickets with documented root cause. Combination of urgent incident work, scheduled change requests, and steady-state maintenance.
What it proves
I can plug into an existing enterprise team, work the ticket queue without supervision, and ship reliable fixes inside a regulated environment — without breaking anything around it.
/ HIGHLIGHTS
What stands out
- ✓ Triage and close ServiceNow tickets within agreed SLAs
- ✓ Root-cause analysis with documented resolution per ticket
- ✓ Change-managed deploys against a production regulated system
- ✓ Weekly sync with internal stakeholders
/ TECH STACK
What it's built on
C# 
.NET 
SQL Server 
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